jingga Casino & Sportsbook Data Care

This page describes what we collect when you use jingga and how we keep that data protected.

We at jingga collect personal information to verify your identity, process deposits and withdrawals, and provide customer support. Your data is encrypted and stored securely on servers managed according to industry standards. We do not sell your information to third parties, and we use your data only for the purposes outlined in this policy.

Our privacy practices reflect our commitment to transparency. This page explains what information we gather, how we use it, who can access it, and what rights you have over your own data.

What We Collect on Your jingga Account

When you create an account on jingga, we collect your name, email address, date of birth, phone number, and residential address. We store this information to verify your identity and comply with anti-money-laundering regulations. We also collect information about your deposits and withdrawals, including payment method and transaction amounts.

If you contact our support team via live chat, email, or phone, we record those conversations and may store them to improve our service quality and resolve disputes. Your browser information, IP address, and device details are logged automatically when you access jingga to detect fraud and unusual account activity.

When you place a bet or play a game on jingga, we record your wager amounts, game selections, and outcomes. This data helps us monitor account compliance, identify problem patterns, and prevent fraud.

How We Use Your Information on jingga

We use your personal data to verify your identity before your first withdrawal, a process called Know Your Customer (KYC) verification. During KYC, we may request a scan of your national ID, passport, or driver's license, and proof of your residential address such as a utility bill or bank statement. This verification is required by law in most jurisdictions and helps us prevent money laundering and fraud.

We use your email and phone number to send account notifications, withdrawal confirmations, and promotional offers. You can opt out of marketing communications at any time by updating your account preferences. We use your betting history and game activity to detect suspicious patterns that may indicate fraud, collusion, or breach of our terms.

Our customer support team uses your account data to resolve complaints, process refunds, and assist with account recovery if you forget your password. We also analyze anonymized usage data to improve our platform features, identify game preferences, and optimize mobile performance during high-traffic periods such as Liga 1 season or Piala AFF tournaments.

Payment Processing and Third-Party Partners on jingga

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks such as mobile banking, local payment, online payment, and e-wallet, your payment details are processed by our payment partners, not stored on jingga servers. We receive confirmation that your deposit succeeded but do not retain your card numbers or bank account details. Our payment processors handle your sensitive financial information according to their own privacy policies.

We may share your name, email, and transaction history with our payment partners to verify deposits and prevent fraud. These third parties are contractually bound to use your data only for payment processing and fraud prevention. We do not authorize them to use your information for any other purpose.

If you dispute a withdrawal or report unauthorized activity, we may share relevant account data with your bank or payment provider to investigate the claim. This information sharing is necessary to resolve payment disputes and recover funds if applicable.

Data Retention and Security on jingga

We retain your personal data for as long as your account remains active and for a period after closure to comply with anti-money-laundering laws. Betting history and transaction records are stored for a minimum of five years to satisfy regulatory requirements. You can request deletion of non-essential data by contacting our support team, though we may retain records if required by law.

Your account data on jingga is protected by encryption (HTTPS) and stored on secure servers with restricted access. We employ firewalls, intrusion-detection systems, and regular security audits to prevent unauthorized access. Our staff access your data only when necessary to provide support or investigate fraud, and all access is logged and monitored.

While we implement industry-standard security practices, no system is completely immune to breaches. If we suspect a security incident affecting your data, we will notify you and take steps to mitigate harm. We recommend using a strong, unique password and enabling two-factor authentication if available.

Cookies and Tracking on jingga

When you visit jingga, we place cookies on your device to remember your login status, language preference, and recent game selections. These cookies improve your user experience by reducing the need to re-enter information each session. You can disable cookies in your browser settings, but this may limit your ability to use certain jingga features.

We use analytics tools to track which pages and games are most popular, how long users remain on the platform, and where visitors come from. This data helps us optimize mobile performance, particularly for low-bandwidth conditions common in parts of Indonesia. Analytics cookies do not identify you personally; they aggregate anonymous usage patterns.

Your Rights Regarding Data on jingga

You have the right to access your personal data stored on jingga by logging into your account or requesting a data export from our support team. We will provide a complete copy of your information within ten business days. You can also request correction of inaccurate data, such as an outdated address or incorrect phone number.

You may request deletion of your account and associated non-essential data by contacting our support team. However, we are required to retain transaction records and identity verification documents for regulatory compliance, even after account closure. You can update marketing preferences to unsubscribe from promotional emails and SMS messages at any time.

If you believe jingga has misused your data or violated this privacy policy, you may file a complaint with our support team. We will investigate and respond within fifteen business days. You also have the right to lodge a complaint with your local data protection authority if applicable.

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International Data Transfers and Jurisdiction

Our servers may be located outside your jurisdiction. When you use jingga, your data may be transferred to, stored on, or processed in countries other than Indonesia. These countries may have different data protection laws than your own. By using jingga, you consent to this international data transfer. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information during transfer.

We retain the right to share anonymized, aggregated data with research partners, payment networks, and law enforcement if required by legal process. We will not disclose your personal data to third parties except as necessary to provide our service, prevent fraud, or comply with law.

Service Availability and Data Governance

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This privacy policy applies only to users who can legally access jingga in their region.

We may update this privacy policy at any time by posting changes to this page. Continued use of jingga after changes are posted constitutes acceptance of the updated policy. If you have questions about our data practices, contact our support team via live chat, email, or phone. We aim to respond to privacy inquiries within five business days.